- CANCELLATION POLICY -
Your appointments are very important to The L Salon team. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do of course understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
Less than 24-hour notice or 'NO SHOWS' will result in a charge equal to 100% of reserved appointment(s). You will have two weeks to reschedule and redeem that appointment cost. If you fail to schedule within the time allotted, you forfeit the appointment cost.
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.